Question: Explain the difference between an open question and a closed question. List at least five of the 1 1 guidelines from the textbook that should

Explain the difference between an open question and a closed question. List at least five of the

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guidelines from the textbook that should be followed when planning a presentation that adds value.What is a trial offer and how could a salesperson use a trial offer to make a sale? List and describe the three types of verbal closing clues. How can a customer's complaint be turned into a positive event?

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