Question: 1 . Explain the difference between an open question and a closed question. 2 . List at least five of the 1 1 guidelines from

1.Explain the difference between an open question and a closed question. 2.List at least five of the 11 guidelines from the textbook that should be followed when planning a presentation that adds value.
3.What is a trial offer and how could a salesperson use a trial offer to make a sale?
4.List and describe the three types of verbal closing clues. 5.How can a customer's complaint be turned into a positive event?

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