Explain the following quality management theories, principles, tools and techniques used in quality management and continuous improvements in organisations.

1. Total Quality Management
2. ISO: 9001:2008 Standards and why an organisation may choose to adopt these standards
3. Quality Assurance
4. Quality Control
5. Six Sigma methodology and its relationship to quality assurance.
6. DMAIC cycle and its use in continuous improvement.
7. PDCA cycle and its use in continuous improvement.
8. .Benchmarking as a quality management tool.
9. Brainstorming as a continuous improvement tool.
10. Cause and effect diagram.
11. 5 Whys
12. Cost-benefit analysis when used for quality assurance.
13. Organisational Quality Management Policy
14. Check Sheet
15. Pareto Diagram
16. Statistical Sampling
17. User testing
18. Control Chart
19. Project Management Plan within the project plan.
20. The quality standards that would apply to an organisation that you are familiar with.