Question: Explain the four services that are over-performing (positive gaps) and explain what implications that may have. Healthcare Insurance Incentive Pay Program Vacation & Holiday

Explain the four services that are over-performing (positive gaps) and explain what implications that may have. Healthcare Insurance Incentive Pay Program Vacation & Holiday Pay Performance Appraisal System HR Service Award & Recognition Program Healthcare Insurance Average Importance Average Satisfaction Gap 2.74 -1.98 5.8 1.52 3.58 -2.04 4.72 1.36 5.62 -0.18 4.28 1.54 3.36 -1.3 4.66 1.08 4.72 4.28 Flexible Work Schedule 5.62 3.36 Incentive Pay Program Leadership Development Vacation & Holiday Pay 5.8 2.74 Career Development Opportunities 4.66 Performance appraisal System 3.58

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