Question: Explain the three phases of the instructional process. Which phase do you think is most important? Why? What could be done to increase the likelihood

Explain the three phases of the instructional process. Which phase do you think is most important? Why?

What could be done to increase the likelihood of transfer of training if the work environment conditions are unfavorable and cannot be changed?

Customer service training involves transfer of knowledge learned in class to the actual customers. What design features would you include in a customer service training program to ensure that transfer of training occurred?

How might you motivate managers iro play a more active role in ensuring transfer of training?

If you were going to conduct a training program what would you want to know about your potential trainees that could help you design a training session that is enjoyable for the trainees and helps them learn? How would you conduct your audience analysis?

Explain the three phases of the instructional process. Which phase do

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