Question: Explain why it's important to have ethnographic conversations with customers about a problem or an opportunity. How could the design team use this information to

Explain why it's important to have ethnographic conversations with customers about a problem or an opportunity. How could the design team use this information to move forward?

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14. m Responds to organizational pressures?

17. Be precise as to location. A room change from a consistent location demands both oral and E-mail follow-up.

16. Avoid Friday afternoon. Generally Tuesday through Thursday are desirable.