Question: Explain with justification, where would you position the following two Company operations functions on the above 4 Stage Model of Operations Contribution illustration (by Hayes

Explain with justification, where would you position the following two Company operations functions on the above 4 Stage Model of Operations Contribution illustration (by Hayes and Wheelwright model of operations contribution)?

Operation One: it provides the basis on which it competes it recently developed advanced AI software to enable the company to access new larger corporate clients who in addition to basic accountancy services, value the customer intelligence that working with it can offer them.

Operation Two: is clearly better than most of its competitors and has an active voice in the strategic direction of the firm. Recently, the operations team worked closely with marketing to respond to a key clients request to develop more automated processing of high-volume, low- variety work on their behalf. The initiative has proved successful, so marketing are becoming increasingly keen to build on this internal win-win relationship.

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