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Sears, founded by Richard W$.$ Sears in $1886$ as a watch company, evolved into a ma order business by $1893,$ serving rural America with a wide variety of goods. Over the years, the company underwent multiple leadership changes, transitioning into a retai store and phasing out its catalog line. This evolution included the creation of subsidiaries like Allstale and the acquisition of Kmart in $2005,$ which led to the formation of Sears Holdirigs. However, by $2018,$ declining sales forced Sears into bankruptcy, ultimately leading to its acquisition by Edward Lampert, founder of the hedge fund ESL Investments $($Washington$,2024).$

Several factors contributed to Sears' downfall: excessive diversification, poor store management, declining customer satisfaction, and the rise of e$-$commerce and discount stores. These issues drove customers to competitors and created a financia crisis that further weakened the business. Frequent leadership changes and a declining stock value exacerbated the situation, leading to store closures $($Washington$,2024).$To avoid such failures, companies must prioritize customer satisfaction by enhancing engagement through live chats and utilizing customer feedback for improvement. Leveraging social media for live videos and Q&A sessions can also boost customer interaction. Additionally, fostering a collakorative organizational culture can spur innovation and help elevate the business. Visionary leadership is crucial to maintaining focus on the company's mission. Emphasizing sustainability can attract new customers and promote innovation, helping the business remain competitive.

In a desperate attempt to stay afloat, Sears inflated its stock prices, resulting in a lack of operating cash Washington, $2024).$ Reports of underfunded employee pensions eroded trust among woth customers and employees $($Washington$,2024).$ The sale of the business post$-$barkruptey was fraught with confusion and conflicts of interest, as the company sold off assets for short$-$term relief without considering its employees' welfare: