Explanation: a$.$ What types of data would be most useful to review for clues as to why the three major customer complaints occurred? Data on customer satisfaction, customer demographics, and customer behavior would be most useful to review for clues as to why the three major customer complaints occurred. This data can be collected through customer surveys, market research, and customer feedback. b$.$ How would you investigate whether the change in the order approval process had a significant effect on order processing time? To investigate whether the change in the order approval process had a significant effect on order processing time, you would need to compare the time it takes to process an order before and after the change. You could do this by measuring the time it takes to process a sample of orders before and after the change, and then calculating the difference in time. You could also interview staff members to ask about any changes they have noticed in the order processing process since the change was made. c$.$ Given your knowledge of problems in both order processing and accounts receivable, what should you do$?$ Given your knowledge of problems in both order processing and accounts receivable, you should focus on improving the order processing process and reducing delinquent accounts receivable. To do this, you could:

Review the order processing process to identify any bottlenecks or inefficiencies

Implement a customer satisfaction survey to identify any issues that customers have with the order processing process

Train staff on best practices for order processing

Implement a credit check process for new customers to reduce the risk of delinquent accounts receivable

Monitor accounts receivable closely to identify any delinquent accounts and take action to collect payment

Explanation: a$.$ What types of data would be most useful to review for clues as to why the three major customer complaints occurred? Data on customer satisfaction, customer demographics, and customer behavior would be most useful to review for clues as to why the three major customer complaints occurred. This data can be collected through customer surveys, market research, and customer feedback. b$.$ How would you investigate whether the change in the order approval process had a significant effect on order processing time? To investigate whether the change in the order approval process had a significant effect on order processing time, you would need to compare the time it takes to process an order before and after the change. You could do this by measuring the time it takes to process a sample of orders before and after the change, and then calculating the difference in time. You could also interview staff members to ask about any changes they have noticed in the order processing process since the change was made. c$.$ Given your knowledge of problems in both order processing and accounts receivable, what should you do$?$ Given your knowledge of problems in both order processing and accounts receivable, you should focus on improving the order processing process and reducing delinquent accounts receivable. To do this, you could:

Review the order processing process to identify any bottlenecks or inefficiencies

Implement a customer satisfaction survey to identify any issues that customers have with the order processing process

Train staff on best practices for order processing

Implement a credit check

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