Question: Extend this problem statment to 250-300 words. It's extremely vital to have customer satisfaction in any business to be a profitable organization. Along with profitability,

Extend this problem statment to 250-300 words.

It's extremely vital to have customer satisfaction in any business to be a profitable organization. Along with profitability, good customer satisfaction brings goodwill to the company also. It's extremely important to have good customer satisfaction in Airline Industry which is very competitive. Good service quality has a strong connection with customer satisfaction. In this research five dimensions (assurance, reliability, tangible, responsiveness, empathy) which effects customer satisfaction are studied based on palistan airline industry

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