Question: External benchmarking is a process where an organization compares its performance, practices, processes, or outcomes against those of external entities, such as competitors, industry peers,

External benchmarking is a process where an organization compares its performance, practices, processes, or outcomes against those of external entities, such as

competitors, industry peers, or best

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class organizations. External benchmarking also requires comparing one of your divisions to another of your divisions.

True

O False

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