F. Explain how to overcome two potential biases (e.g., prejudice, discrimination) using culturally competent strategies that will help improve stakeholder communication.

G. Explain how to mitigate two potential intercultural differences (e.g., ethnocentrism, stereotyping) found in stakeholder communication.

using this scenario:

You are a manager of a company that has recently purchased and merged with a smaller company. The purchased company has an existing product, which will now be part of your product offering. The product is a weight-loss supplement called Kamelon. The product has been very successful for the previous owner, but the company had a limited ability to adjust its manufacturing system to accommodate growth, as well as a limited potential sales audience. Your role is to oversee and coordinate all aspects of launching the product from the newly acquired company. You have a far greater manufacturing capacity and more potential customers readily available because you already sell several weight loss-related products to a large base of customers.

Kamelon has been proven successful by a limited research study. The study consisted of 100 participants, 90% of whom lost at least 15 pounds over a reasonable time period. To date, the study participants who lost at least 15 pounds have successfully maintained their weight loss by continuing to use the product, and 80% were able to maintain their weight loss with continued use of Kamelon. The 10% of study participants who lost less than 15 pounds may have been unsuccessful because they did not follow the program's protocol. An inherent risk of a weight-loss product is the inability to determine whether the product has produced results or if the user has not followed directions. Dissatisfied customers present a challenge as a result.

Your success relies on your external business partner Synesthor, who continues to manufacture the pill casing for Kamelon. There is a need for 10 million pills to be manufactured in the next three months to meet the demands of your customers. Synesthor is a manufacturing company located in South America, and you will need to work closely with this partner to ensure their manufacturing operation is able to meet the demand as needed in a just-in-time environment. Your contact's name at Synesthor is Fatima Sousa.

You have received a customer complaint via the company's social media page. The customer is extremely dissatisfied, and the complaint has negatively impacted the company's image. The customer's complaint is as follows: "Kamelon does not work! I've been using this for a week, and I haven't lost anything! I'm going on vacation in a couple of weeks, and I was hoping to shed a couple of pounds before I left for my trip. Unfortunately, I do not foresee this happening. No one should buy this product! As a faithful member of several weight-loss groups, I will not recommend this product to anyone in my groups."