Question: Faizel must refuse a customer's request to return an item. Which of the following should he do first? decide what communication channel to use consult

Faizel must refuse a customer's request to return an item. Which of the following should he do first?
decide what communication channel to use
consult with his company's legal staff
think about how the receiver will react to his refusal
try to get a colleague to deliver the bad news for him
Faizel must refuse a customer's request to return an item. Which

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