False

Question $20(1$ point$)$

The Miami Resort and Spa tries to manage its demand by offering promotional deals. In February, for instance, it offered a weekend deal that included a hotel room, full day spa package, a dinner at the hotel restaurant for a price that was $30\%$ lower than what it would charge at a busier time of the year. By offering this promotion, the Miami Resort and Spa was attempting to manage its demand in order to close Provider

Gap $1($The Listening Gap$)$

Gap $2($The Service Design and Standards Gap$)$

Gap $3($The Service Performance Gap$)$

Gap $4.($The Communications Gap$)$