False Question 29 (2 points) Saved Leaders require certain knowledge, skills, and attitudes, and each is different in meaning and scope. Indicate the key knowledge leaders must have (check all that apply): Select 3 correct answer(s) how to mentor flexible self-disciplined adept at charting processes how to plan and conduct training programs analytical understand team-building and behavior Question 30(2 points )> saved Training in new result of continual improvement efforts. paramount in any TQ organization, as a employee onboarding equipment operation Internal politics are the art and science of organizational manipulation True False Question 26 (4 points) The instructor quoted this from the textbook as great way to describe the critical importance of effective rnmm. I in TQ, "If total quality is the engine A is the Leaders require certain knowledge, skills, and attitudes, and each is different in meaning and scope, Indicate the key attitudes (behaviors) leaders must have (check all that apply): purposeful Most organizations use this form of training in the U.S. external training expert/professional training internal training combination of internal and external training Question 21 (10 points) Saved Match the term associated with communication with its proper definition/description. engaged with your mind, ask questions and/or repeat the message back to sender to ensure understanding media (e.g., verbal, written, electronic) 1. nonverbal communication facial expressions, gestures, body language 2. categories of communication 3. interference Training in new must be paramount in any TQ organization, as a result of continual improvement efforts. employee onboarding equipment operation idea acceptance and support work procedures Question 31 (2 points) Saved Leadership is the same as management, but with more power to do what is needed for the organization to succeed and profit the opposite of followership planning and organizing effectively to get the best productivity and quality from people and process creating a vison of success and inspiring others to commit to it Question 32 ( 1 point) Saved Match the term associated with communication with its proper definition/description. engaged with your mind, ask questions and/or repeat the message back to sender to ensure understanding media (e.g., verbal, written, electronic) 1. nonverbal communication facial expressions, gestures, 2. categories of communication body language jumping to conclusions before message is complete, letting personal feelings get in the way of listening 3. interference 4. listening skill 5. premature judgment distractions like noise, poor signal quality (electronic) Training provided by universities, consultants, or trade/professional associations is known as combination training internal training expert training external training Question 19 (2 points) \ Saved Leaders of teams must establish this among members of their team. It is best accomplished by demonstrating that they are fair, consistent, say what they'll do and do what they said they would. accountability mutual support reinforcement trust 14. Second, leadership must always set a consistent and positive (14) of ethical behavior. 15. Third, the organization must create written (15) that encourage and enforce ethical behavior, 16. and clearly state the (16) for employees who engage in unethical behavior. Question 13 (1 point) A person's need for acceptance is one motive for practicing organizational politics. True False Question 14 (2 points) Saved An organized, systematic series of activities designed to enhance an individual's - work-related knowledge, skills, and understanding or motivation: learning practice Power politics is innate to all organizations but can be cured by a careful study and realignment of an organization's structure. True False Question 23 ( 1 point) "Quality is about me. Internal politics is about we." True False Question 24 (1 point) Saved The instructor used this turn of phrase to describe the persuasion needed for leaders to succeed: this involves explaining the reasons for an instruction to followers. fool me once, shame on you; fool me twice, shame on me make 'em, don't break 'em