Question 1 (2 points)

Saved

The ________-centered approach to change involves changing mindsets and values with persuasive appeals, training programs, team-building activities, or a culture change program.

Question 1 options:

	role
	technology
	attitude
	strategy

Question 2 (2 points)

Which of the following is an example of a people-oriented action a leader can take to facilitate the successful implementation of change?

Question 2 options:

	identifying likely supporters
	making symbolic changes that affect the work
	creating a sense of urgency
	creating a coalition to approve changes

Question 3 (2 points)

Saved

Compliance with change is likely if people fear punishment for resisting the change, which is called ________ power.

Question 3 options:

	legitimate
	coercive
	dismissive
	illegitimate

Question 4 (2 points)

Saved

In organizations focused on change and innovation, who should be empowered to deal with problems and find better ways of doing the work?

Question 4 options:

	people at all levels
	only top management
	only lower-level employees
	only the CEO

Question 5 (2 points)

Saved

A successful vision for an organization is MOST likely to include which of the following?

Question 5 options:

	a list of tangible benefits that members can expect to receive
	a memorable slogan about the key value to be achieved
	specific performance objectives with a clear deadline
	a vivid image of what can be achieved and why it is worthwhile

Question 6 (2 points)

Saved

What is the recommended way to deal with someone in a key position who continues to resist change and is likely to sabotage it?

Question 6 options:

	Ignore the resistance and try to work around the person.
	Find a qualified replacement who supports the change.
	Keep asking the person to support the change.
	Warn the person to stop resisting the change.

Question 7 (2 points)

Which of the following is part of the attitude-centered approach to change?

Question 7 options:

	revised criteria for evaluation of work
	teambuilding activities
	modified authority relationships
	reorganization of the workflow

Question 8 (2 points)

Saved

The strategy for attaining the vision is MOST likely to be persuasive when it is ________.

Question 8 options:

	unconventional and straightforward
	simplistic and straightforward
	conventional and complex
	simplistic and conventional

Question 9 (2 points)

Saved

Charismatic leadership is BEST understood by examining which of the following?

Question 9 options:

	leader and subordinate characteristics
	leader and situational characteristics
	leader, subordinate, and situational characteristics
	leader characteristics such as traits and behavior

Question 10 (2 points)

Saved

Which is NOT a recommended guideline for transformational leadership?

Question 10 options:

	Use dramatic, symbolic actions to emphasize key values.
	Ask followers to trust the leader's exceptional ability.
	Act confident and optimistic when setbacks occur.
	Lead by example to model effective behavior.

Question 11 (2 points)

When leaders make conscious efforts to portray themselves as confident, creative, trustworthy and visionary they are engaging in ________.

Question 11 options:

	personal identification
	self-efficacy
	impression management
	internalization

Question 12 (2 points)

Saved

________ leadership appeals to the moral values of followers in an attempt to raise their consciousness about ethical issues and to mobilize their energy and resources to reform institutions.

Question 12 options:

	Symbolic
	Charismatic
	Transformational
	Transactional

Question 13 (2 points)

When the causes of organizational performance and leader responsibility for it are unclear, perceptions of charisma are more important for determining who is most qualified to be the next leader. This is known as ________.

Question 13 options:

	attributional ambiguity
	emotional contagion
	collective efficacy
	symbolic action

Question 14 (2 points)

Charisma is more likely to be attributed to leaders who advocate a vision that is ________.

Question 14 options:

	comprised of small, incremental changes
	highly discrepant from the status quo
	highly in accordance with the status quo
	radical enough that the leader is viewed as incompetent

Question 15 (2 points)

Saved

Relational transparency ________.

Question 15 options:

	involves disclosures that would be inappropriate for the workplace
	means yielding to the temptation to misrepresent oneself for personal gain
	involves the presentation to others of the leader's true self
	avoids sharing one's thoughts and feelings openly

Question 16 (2 points)

Saved

Judgments about the ethics of a particular decision or action usually take into account all of the following EXCEPT the ________.

Question 16 options:

	means
	preferences
	outcomes
	ends

Question 17 (2 points)

Saved

Which statement about theories of ethical and value-based leadership is NOT true?

Question 17 options:

	Ethical leaders can improve the lives of followers.
	The types of values emphasized in the ethical leadership theories indicate that some types of leadership behavior are more relevant than others and should be consistent with the leader's values.
	Ethical leaders' effects on followers have implications for improving collective performance.
	Ethical leaders' primary concern is maximizing performance.Ethical leaders' primary concern is maximizing performance.

Question 18 (2 points)

What is emphasized MORE in ethical leadership theories than in transformational leadership?

Question 18 options:

	leader behaviors
	leader traits
	leader skills
	leader values

Question 19 (2 points)

Saved

Behaviors that appear morally justifiable ________.

Question 19 options:

	are never used to justify unethical actions
	evaluation
	can be used for unethical purposes
	are usually a screen to cancel unethical behavior

Question 20 (2 points)

Which is NOT a core component of authentic leadership?

Question 20 options:

	balanced processing of information
	self-awareness
	relational transparency
	externalized moral component

Question 21 (2 points)

Moral development ________.

Question 21 options:

	is inevitable
	follows the same path as physical maturation
	may result in a person becoming fixated at a particular development stage
	is unavoidable

Question 22 (2 points)

Which of the following is NOT an example of a way for leaders to promote ethical practices?

Question 22 options:

	Help people find fair and ethical ways to resolve problems and conflicts.
	Ignore unethical practices in the organization.
	Set clear standards for ethical conduct.
	Model ethical behavior in your own actions.

Question 23 (2 points)

A study by Nahrgang, Morgeson, and Ilies (2009) found that high scores on ________ predicted development of a more favorable exchange relationship in the early stages of a new team simulation exercise.

Question 23 options:

	extraversion for member and agreeableness for leader
	extraversion and agreeableness for both leader and member
	performance for both leader and member
	extraversion for leader and agreeableness for member

Question 24 (2 points)

Saved

When is a leader MOST likely to be viewed as highly effective?

Question 24 options:

	The leader makes small changes in strategy and performance slowly improves.
	The leader makes major changes in strategy and performance rapidly improves.
	The leader makes major changes in strategy and performance slowly improves.
	The leader makes no changes in strategy and performance remains high.

Question 25 (2 points)

Saved

The research on LMX shows that effective leaders ________.

Question 25 options:

	have high quality exchange relationships with a few subordinates
	have high-quality exchange relationships with most subordinates
	avoid exchange relationships with their subordinates
	have an equal number of high and low exchange relationships

Question 26 (2 points)

Higher-quality leader-member relationships tend to produce positive work outcomes ________.

Question 26 options:

	with benefits less pronounced in individualistic societies
	with benefits most pronounced in collectivistic societies
	only in Eastern cultural contexts
	regardless of cultural context

Question 27 (2 points)

________ is the process of influencing how others perceive you.

Question 27 options:

	Self-management
	Leader-member exchange
	Relational attribution
	Impression management

Question 28 (2 points)

All of the following are ways a leader can maintain a high-exchange relationship with subordinates EXCEPT ________.

Question 28 options:

	employing rational persuasion
	using coercion
	providing attention
	being responsive to needs

Question 29 (2 points)

Which term is used when a leader automatically ascribes inadequate performance to a lack of subordinate motivation or competence?

Question 29 options:

	relational attribution
	attribution bias
	exemplification
	ingratiation

Question 30 (2 points)

Saved

When there is a high LMX relationship, the leader is MORE likely to ________.

Question 30 options:

	give the subordinate easy assignments to do
	monitor the subordinate's performance frequently
	understand the subordinate's problems and needs
	provide detailed instructions to the subordinate

Question 31 (2 points)

________-based subgroups have members united by common demographic or value-based attributes.

Question 31 options:

	Geography
	Resource
	Identity
	Knowledge

Question 32 (2 points)

Saved

Cross-functional teams ________.

Question 32 options:

	plan and conduct a complex activity that requires considerable coordination, cooperation, and joint problem solving
	cannot include representatives from outside organizations
	are no longer being used in organizations to improve coordination of interdependent activities among specialized subunits
	are usually permanent additions to the formal structure of the organization

Question 33 (2 points)

Which of the following is a task-oriented leadership function in decision groups?

Question 33 options:

	summarizing
	harmonizing
	supporting
	process analyzing

Question 34 (2 points)

The leader behavior "gatekeeping" has which specific objective?

Question 34 options:

	Increase and equalize participation.
	Prevent withdrawal and reduce tension.
	Reduce tension and hostility.
	Regulate behavior.

Question 35 (2 points)

Saved

The GREATEST amount of shared leadership is likely to be found in a ________.

Question 35 options:

	cross-functional project team
	self-managed operational team
	virtual team
	quality circle

Question 36 (2 points)

Saved

Collective efficacy is likely to be higher for a team with all of the following EXCEPT ________.

Question 36 options:

	strong member skills
	high level trust/cooperation
	an unrelated performance strategy
	ample resources

Question 37 (2 points)

Saved

Detailed plans and formal procedures are MOST likely to be found in a culture with ________.

Question 37 options:

	high performance emphasis
	high uncertainty avoidance
	high gender egalitarianism
	high collectivism

Question 38 (2 points)

Cross-cultural research requires researchers to consider a ________ than usual range of variables and processes.

Question 38 options:

	more superficial
	narrower
	more focused
	broader

Question 39 (2 points)

The strong tendency to favor men over women in filling high-level leadership positions has been referred to as the ________.

Question 39 options:

	gender stereotype
	glass ceiling
	glass cliff
	gender egalitarianism

Question 40 (2 points)

Diversity and inclusion in an organization ________.

Question 40 options:

	increase the talent available to fill positions
	have no potential costs
	offer only benefits
	generally decrease creativity

Question 41 (2 points)

Saved

What is the name of the MOST extensive research program on cross-cultural leadership?

Question 41 options:

	Global Leadership In Different Environments (GLIDE)
	Effective Leadership Across Nations (ELAN)
	Leadership Effectiveness Across Different Societies (LEADS)
	Global Leadership and Organizational Behavior Effectiveness (GLOBE)

Question 42 (2 points)

What is the MOST accurate description of culture clusters?

Question 42 options:

	values that cluster together in all cultures
	countries with a similar set of values
	values that cluster together in the same culture
	religions with a similar set of values

Question 43 (2 points)

The assessment center process typically takes ________.

Question 43 options:

	1 to 2 weeks
	50-75 minutes
	2 to 3 days
	3 to 4 hours

Question 44 (2 points)

The amount of management training and development that occurs in an organization depends in part on prevailing attitudes and values about development, sometimes referred to as ________.

Question 44 options:

	support by the boss
	learning climate
	developmental readiness
	return on development investment

Question 45 (2 points)

The set of individual attributes that accelerate leader development have been called ________.

Question 45 options:

	developmental readiness
	return on development investment
	self-development
	learning climate

Question 46 (2 points)

The research at CCL found that managers who experienced adversity and failure earlier in their careers were ________ likely to develop and advance to a higher level than managers who experienced only a series of early successes.

Question 46 options:

	more
	less
	half as
	equally

Question 47 (2 points)

Saved

________ can be used to help managers interpret their experiences and learn new skills.

Question 47 options:

	Modeling incompetent superiors
	Coaching and mentoring
	Emulating competent bosses
	Special assignments

Question 48 (2 points)

In most behavior feedback workshops for management development, the primary source of information about a manager's behavior is ________.

Question 48 options:

	questionnaires filled out by people with whom the manager works
	other managers in the workshop who fill out a checklist
	observation of a videotape taken of the manager doing regular work
	observers who record the person's behavior during a simulation

Question 49 (2 points)

Executive coaching ________.

Question 49 options:

	may be provided on a weekly or biweekly basis
	is usually given to middle managers
	provides a permanent, "on-call" coach
	must be requested by the employee who wants coaching

Question 50 (2 points)

Saved

Which is an example of a formal training activity?

Question 50 options:

	mentoring by someone higher in the organization
	workshop at a training center
	special assignment that involves new skills
	coaching by the manager's boss