Question: Fatma had an angry customer, so she explained the store policy and why the customer was wrong. She is violating which method of influence? Group

Fatma had an angry customer, so she explained the store policy and why the customer was wrong. She is violating which method of influence?
Group of answer choices
Begin in a friendly way.
None of these
All of these
Let the other person do most of the talking.
Show respect for another persons opinions.

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