were Ronnie, what would you do in your follow-UY The following dialogue occurred between two employees in a large firm. The COnversation Rejected Plans illustrates several characteristics ofsupportive communication. SUSETTE: How did your meeting go with Mr. Schmidt yesterday? LEONARDO: well, uh, it went... aaah it was no big deal. SUSETTE: It looks as if you're pretty upset about it. LEONARDO: Yeah, I am It was a totally frustrating experience. l, uh, well, lees just say I would like to forget the whole thing. SUSETTE: Things must not have gone as well as you had hoped they would. LEONARDO: I'll say! That guy was impossible. I thought the plans I submitted were very clear and well thought out Then he rejected the entire package. SUSETTE: You mean he didn't accept any of them? LEONARDO: You got it. SUSETTE: I've seen your work before, Leonardo. You've always done a first-rate job. It's hard for me to figure out why your plans were rejected by Schmidt. What did he say about them? LEONARDO: He said they were unrealistic and too difficult to implement, and . , ELATIONSHIPS BY COMMUNICATING SUPPORTIVELY