Fictional Corp uses a common troubleshooting methodology when examining problems and issues related to the cloud services they use. A user reports an issue to the help desk stating that they are having issues accessing a certain cloud$-$based application. The technician, Jane, believes she knows what may be causing the problem. Which of the following should she do next?

Identify the problem.

Establish a plan of action to resolve the problem and implement the solution.

Establish a theory of probable cause.

Test the theory to determine cause.