Figures $2\mathrm{.}2$ through $2\mathrm{.}5$ does the manager consider the most troublesome? What does the company do to try to address the problems?

$2.$ Use the Internet to locate the website of Disney, Marriott, Ritz$-$Carlton, or any other well$-$known, high$-$quality service organization. Which provider gaps has the company closed? How can you tell?

$3.$ Interview a nonprofit or public sector organization in your area $($it could be some