quality as a framework. Ask the manager whether the organization suffers from any of the factors listed in the figures in this chapter. Which factor in each of Figures $2\mathrm{.}2$ through $2\mathrm{.}5$ does the manager consider the most troublesome? What does the company do to try to address the problems?

$2.$ Use the Internet to locate the website of Disney, Marriott, Ritz$-$Carlton, or any other well$-$known, high$-$quality service organization. Which provider gaps has the company closed? How can you tell?