Final Assignment (15%) Assignment Instructions: Purpose You graduated from Seneca and started working for a major...

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Final Assignment (15%) Assignment Instructions: Purpose You graduated from Seneca and started working for a major international hotel and resort organization. The CEO of the company invites all new employees to a meeting during their first few months on the job. While you are at that meeting, your manager introduces you to the CEO. When the CEO asks you which courses you took at Seneca College, you happen to mention that one of your courses was a legal liability and risk management course. The CEO shares with you that she is concerned about the number of lawsuits that have been filed against the company since COVID. The CEO reminds you of the Legionnaires outbreak at an Atlanta hotel that led to a temporary closure of the hotel and numerous lawsuits against the hotel for failing to adopt or follow a water management plan to prevent the spread of the Legionella bacteria. The CEO is worried the same could happen if they do not provide a standard of care that a guest or staff would reasonably expect in terms of safety and services during their visit at the hotel. The CEO is very interested in your opinion, and asks if you would take on a brief assignment to help her. You enthusiastically agree to help. Later that day, the CEO texts you the following questions and request Rectangular Snip It was wonderful meeting you today. Thank you for agreeing to help me and take on this assignment. Here is my assignment for you. Instructions Please write me a letter addressing the following: (1) What does 'duty of care' mean in the hospitality/tourism sector? How has it changed since Covid? Describe and outline a set of standard of care practices that a hotel should implement to provide a safe and comfortable environment for guests. (2) Identify TWO key areas that a hotel should focus on to meet a high standard of care, including cleanliness and hygiene, safety measures and guest/staff communication. Here are some suggested areas: -room amenities - food and beverage -pool, spa and fitness - procedures for managing suspect Covid 19 cases - communication (3) Develop ONE specific recommendation for each area of focus, outlining the actions that the hotel should take to meet the standard of care (4) Provide supporting evidence and examples to demonstrate the importance and effectiveness of each recommended practice. (5) Conclude the report with a summary of the key recommendations and their potential impact on guest satisfaction and safety. Assignment Details This is an individual assignment Use Letter Format (To:, From:, Date:, Subject) in a Word Document format. (You may use any real or fictitious name for your CEO in your letter, and no address is required.) The letter must be 700-1000 words Final Assignment (15%) Assignment Instructions: Purpose You graduated from Seneca and started working for a major international hotel and resort organization. The CEO of the company invites all new employees to a meeting during their first few months on the job. While you are at that meeting, your manager introduces you to the CEO. When the CEO asks you which courses you took at Seneca College, you happen to mention that one of your courses was a legal liability and risk management course. The CEO shares with you that she is concerned about the number of lawsuits that have been filed against the company since COVID. The CEO reminds you of the Legionnaires outbreak at an Atlanta hotel that led to a temporary closure of the hotel and numerous lawsuits against the hotel for failing to adopt or follow a water management plan to prevent the spread of the Legionella bacteria. The CEO is worried the same could happen if they do not provide a standard of care that a guest or staff would reasonably expect in terms of safety and services during their visit at the hotel. The CEO is very interested in your opinion, and asks if you would take on a brief assignment to help her. You enthusiastically agree to help. Later that day, the CEO texts you the following questions and request Rectangular Snip It was wonderful meeting you today. Thank you for agreeing to help me and take on this assignment. Here is my assignment for you. Instructions Please write me a letter addressing the following: (1) What does 'duty of care' mean in the hospitality/tourism sector? How has it changed since Covid? Describe and outline a set of standard of care practices that a hotel should implement to provide a safe and comfortable environment for guests. (2) Identify TWO key areas that a hotel should focus on to meet a high standard of care, including cleanliness and hygiene, safety measures and guest/staff communication. Here are some suggested areas: -room amenities - food and beverage -pool, spa and fitness - procedures for managing suspect Covid 19 cases - communication (3) Develop ONE specific recommendation for each area of focus, outlining the actions that the hotel should take to meet the standard of care (4) Provide supporting evidence and examples to demonstrate the importance and effectiveness of each recommended practice. (5) Conclude the report with a summary of the key recommendations and their potential impact on guest satisfaction and safety. Assignment Details This is an individual assignment Use Letter Format (To:, From:, Date:, Subject) in a Word Document format. (You may use any real or fictitious name for your CEO in your letter, and no address is required.) The letter must be 700-1000 words

Answer rating: 100% (QA)

Your Name Your Position Hotel and Resort Organization Date Subject Recommendations for Enhancing Duty of Care in the Hospitality Sector Dear CEOs Name I hope this letter finds you well I am honored to ... View the full answer