Question: Purpose You graduated from Seneca and started working for a major international hotel and resort organization. The CEO of the company invites all new employees

Purpose You graduated from Seneca and started working for a major international hotel and resort organization. The CEO of the company invites all new employees to a meeting during their rst few months on the job. While you are at that meeting, your manager introduces you to the CEO. When the CEO asks you which courses you took at Seneca College, you happen to mention that one of your courses was a hospitality management law course. The CEO shares with you that she is concerned about the number of lawsuits that have been filed against the company since COVID. The CEO reminds you of the Legionnaires outbreak at a hotel in Ottawa that led to a temporary closure of the hotel and numerous lawsuits against the hotel for failing to adopt or follow a water management plan to prevent the spread of the Legionella bacteria. The CEO is worried the same could happen if they do not provide a standard of care that a guest or staff would reasonably expect in terms of safety and services during their visit at the hotel. The CEO is very interested in your opinion and asks if you would take on a brief assignment to help her. Later that day, she texts you the following instructions: - Please write a letter addressing the following: (1) What does 'duty of care' mean in the hospitality sector? How has it changed since Covid? Describe and outline a set of standards of care practices that a hotel should implement to provide a safe and comfortable environment for guests. (2) Conduct research to identify TWO key areas that a hotel should focus on to meet a high standard of care, including cleanliness and hygiene, safety measures and guestfstaff communication. Here are some suggested areas: - standard of cleanliness - room amenities food and beverage pool, spa, and fitness procedures for managing suspect Covid 19 cases - communication (3) Develop ONE specic recommendation for each area of focus, outlining the actions that the hotel should take to meet the standard of care (4) Provide supporting evidence and examples to demonstrate the importance and effectiveness of each recommended practice. (5) Conclude the report with a summary of the key recommendations and their potential impact on guest satisfaction and safety. . Use Letter Format (To: From: Date: Subject) in a Word Document format. . You may use any real or fictitious name for your CEO in your letter and a ctitious address based on the elements outlined above. . Be clear, concise, coherent, and correct . Remember you are writing to the CEO so be mindful of the tone of your memo
Step by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
