First, explain miscommunication using terms such as noise, filter, encoding and decoding and

define civility and how responding civilly can de$-$escalate an ugly situation.

Then, provide two $(2)$ specific examples of scenarios that have or could happen in the

workplace that resulted from miscommunication. These scenarios could be events you have

heard about through the news, from friends or family members or have experienced personally

in your work or college career.

Finally, provide a simple set of recommendations on how the miscommunication could have

been avoided that your audience will find compelling, insightful, and easy to remember.

When presenting, be mindful of how you can present yourself in a "credible" way $-$ using

techniques you learned about in the first several sections of this module.

Hi my name is Kylie Burke and miscommunication can be defines as the