Question: First, Gianna explains that she has been facing staffing issues. During the pandemic, many of her employees were asked to stay home, and eventually, she
First, Gianna explains that she has been facing staffing issues. During the pandemic, many of her employees were asked to stay home, and eventually, she had to lay off 6 of her 24 cooks. Though the remaining 18 cooks were relieved to keep their job, seeing their friends and colleagues be laid off was emotionally difficult, and they started to wonder how secure their own positions are, and whether they themselves may lose their jobs. Now that most restrictions have been lifted, the workload is increasing, and many cooks are expected to work more efficiently than before. Gianna has noticed, however, that although her cooks are at work, they seem disengaged from completing their actual work. They tend to be on their phones chatting with friends and looking at social media. Gianna even noticed one employee updating their LinkedIn profile, and applying for jobs, while he was supposed to be cooking. Finally, one of Giannas most reliable employees, Erica, seems emotionally down, and though she is at work, she seems mentally out of it, exhausted, and maybe even ill; she is unable to concentrate on her tasks and has been making several errors in the kitchen. (a) What behaviours are her employees exhibiting? Explain using terms and theory from course materials and justify your answer with examples. [3 points] (b) Using evidence and theory from your OB course, provide Gianna with two managerial recommendations of how she can get her employees more committed and engaged in their roles. Be specific and provide examples of how Gianna could put these ideas into action. [2 points]
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