Firstly, she does not understand the term labour relations. Explain to her in detail

what the concept means as well as the topics it covers. $(10)$

$2\mathrm{.}2.$ Everyone keeps on telling Thandi that it is all about the Basic Conditions of

Employment Act. Briefly explain to her the aims of this Act. $(5)$

$2\mathrm{.}3$ Please advise her on what a contract of employment should include as per the

Basic Conditions of Employment Act $($Act $75$ of $1997)$ so that she knows what to

look for prior to signing. $(10)$

$3\mathrm{.}1$ Describe the various mechanisms that can be applied in the settlement of disputes.

$(15)$

$3\mathrm{.}2$ Explain the function of the CCMA in the South African work environment. $(10)$

$4\mathrm{.}1$ Name and discuss the factors that regulate the relationship between employers

and employees. $(10)$

$4\mathrm{.}2$ Discuss five external influences that have an impact on the labour relationship.

$(10)$

$4\mathrm{.}3$ Explain why the study of labour relations is so important to the world of work. $(5)$