Five years earlier, ABC school implemented a performance management system for all school employees. The performance management system was designed for teachers by the British Department for Education and Skills but was used to evaluate school support staff as well because there was no system specifically geared toward support staff. The school had no HR personnel to custom-design a system for support staff, and at the time, most of the emphasis in terms of performance management was paid to teachers. Because few support staff members were classified as exempt employees, a specialized performance management system was not perceived to be a priority.

Applying bench-marking on school, list the two approaches of Bench-marking, discuss how can it be applied to support School future performance