Question: For a given service process containing some degree of variability, what is needed if the process intends to achieve 3 minutes or less average waiting

For a given service process containing some degree of variability, what is needed if the process intends to achieve 3 minutes or less average waiting time for all clients?
The process needs to have some safety capacity.
the process needs to standardize its procedures.
The process needs to carry some safety inventory.
the process needs to maintain 90% and above capacity utilization.

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