Question: For a large, national restaurant chain ( e . g . , Outback Steakhouse ) customers tend to expect the same service, ambience, menu, taste

For a large, national restaurant chain

(

.

.,

Outback Steakhouse

)

customers tend to expect the same service, ambience, menu, taste of food, dining experience, etc. regardless of which particular location they visit. This most closely relates to which of the following competitive priorities?

-

time delivery

delivery speed

top quality

(

.

,

performance quality

)

consistent quality

(

.

.,

conformance quality

)

For a large, national restaurant chain (e.g., Outback Steakhouse) customers tend

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