For a shoe shine process, the following functions have been identified: Function Description Clean / Brush Shoes Obtain Polish Open and Apply Polish Buff Function A BCDEF Inspect Collect Payment If one was to prepare a function map for the above identified functions and assign them between "Customer" and "Operator" then: Select the functions that will be the responsibility of the "Customer" (check all that apply): A. Clean shoes C. Pay and tip E. Buff B. Approval of work done D. Instruction for color

For a shoe shine process, the following functions have been identified: If one was to prepare a function map for the above identified functions and assign them between "Customer" and "Operator" then: Select the functions that will be the responsibility of the "Customer" (check all that apply): A. Clean shoes B. Approval of work done C. Pay and tip D. Instruction for color E. Buff