Question: For any give organization, how should it determine which customer service dimension(s) it should measure? Is it possible that an organization needs to use multiple

  1. For any give organization, how should it determine which customer service dimension(s) it should measure? Is it possible that an organization needs to use multiple dimensions to measure its customer service? For the customer service dimension, which measure(s) it should use? Use examples to explain it.

  1. Different organization functions may have different inventory management objectives. For example, the marketing department hopes that there is enough inventory so customer demand can always be satisfied. The production department wishes that there is not too much inventory so the inventory holding cost can be reduced.

What do you think are the fundamental reason(s) behind this inventory management objective conflict? How can we solve the conflict?

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