For each item, select the balanced scorecard perspective that the item represents.

$"$At what must we excel?"

"How do we look to shareholders?"

"Can we continue to improve and create value?"

"How do customers see us$?"$

The goal of this perspective would be an increase in sales and could be measured by looking $$

A goal of this perspective would focus on providing enhanced training opportunities for emple measured by looking at changes in the skill level of employees. $$

A goal of this perspective would concentrate on changes to the processes involved in product by using data from the ERP svstem to look into success levels of company processes. $$

A goal of this perspective would focus on the level of customer service. It could be measured b of an online customer satisfaction survey. $$