For each of the cases below, first use PIECES framework to list the problems, opportunities, and directives. Then identify and code the underlying problems, and write their descriptions. Use the template that is provided for both. construction industry since 2003 . It executes commercial, residential and industrial construction projects. The following is a description of Fleur de Lys' order processing system. When a client calls Fleur de Lys to find out if he can take on a project, the owner first inquiries about the desired start time of the project. If it coincides with the current project's timeline, he refuses the project immediately since he finds the paperwork to serve more than one client at a time to be cumbersome. Otherwise, he writes the basic information about the client in the clients' notebook and writes the order/project information on a paper and places it on his desk. When he has time, he refers to the clients' notebook and does a background check on the client by contacting other contractors he knows in the industry. Sometimes, he cannot initiate the background check for a few days because the current project takes all his time and energy and he receives reminder call-backs from the client. When he has time at the end of a work day, he makes his decision about the client and writes it in the clients' notebook. If based on the background check the client seems to be reliable, he accepts the client. If the background check turns up any negative experiences with the client, he refuses the client and informs him/her verbally. Once he decides the client is acceptable, the owner examines the project itself by meeting the client at the work site, evaluating the scope of the project and assessing the client's expectations. Based on this evaluation, he makes a decision and writes it on a piece of paper that he later attaches to the initial project notes he had placed on his desk. When he is satisfied with both the client and the project, he gives verbal acceptance to the client. The evaluation of first the client and then the project can take up to 2 weeks depending on the owner's work schedule at the time. Clients who are in a hurry to select a contractor sometimes do not wait this long. The third phase of processing a client's project offer is to generate a quote using project notes he kept on his desk, the subcontractors' notebook and the suppliers' catalogue. Immediately, the owner delivers a copy of the quote to the client and keeps a copy on his desk. The client then has the opportunity to accept, refuse, or negotiate the terms of the quote. If the client refuses the quote, the owner removes the quote from his desk and files it with other clients' quotes and does not take any further action. He also writes the decision on the paper with the notes about this project. If the client proposes a change, the owner responds by either modifying the quote or by refusing the project/client. This offer and counter offer cycle continues until either party withdraws or they reach an agreement. If the client accepts the quote, with or without negotiation, the owner creates a contract specifying the time frame, costs, and payment schedule of the project. The client can again accept, refuse or negotiate the terms of the contract. If the client refuses the contract, the owner writes the decision in the orders' notebook and takes no further action. At this time, he places all documents about this project in a shoe box dedicated to this specific project. He has a shoe box for each project he has worked on containing all the documents about the proiect. The documents are placed in no specific order