For each of the following businesses, what are four nonfinancial measures that might be useful for helping management evaluate the success of its strategies?

__ Grocery store

__ Hospital

__ ? Auto manufacturer

Law office

_ ? Coffee shop

__ ? Movie theater

YOUR TASKS

1. ?YOU HAVE TO PICK UP ANY ONE BUSINESS FROM ABOVE AND DRAW UP A BALANCE SCORE CARD AS SHOWN BELOW.ANY EFFORT TO COPY FROM OTHER WORK WOULD RESULT IN CHEATING OUR OWN SELVES AND LIMITING GROWTH OF MIND.?

2. ? ?YOU HAVE TO MAKE ATLEAST TWO COMMENTS ON BALANCE SCORE CARD MADE BY OTHERS IN THE DISCUSSION TRAIL.DO NOT CRITICISE BUT RATHER SUGGEST WAYS TO IMPROVE.

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SCRUMPTIOUS SWEETS, INC. Corporate Balanced Scorecard Mission: Provide customers with superior-quality traditional and innovative baked goods Business Objectives Financial Customer Internal Learning & Growth Increase Revenue Lower Costs Increase Profits Increase Customer Satisfaction Improve Customer Loyalty Grow Market Share Improve Production Processes Reduce Waste on Products Produced Reduce Carbon Footprint Improve Product & Service Innovation Increase Motivation and Empowerment Improve Employee Retention Measures Sales Revenues Operating Costs Net Income Customer satisfaction surveys Number of repeat customers Number of new customers Reduce time from production to customer Units of waste per production process Factory effluents and exhaust measured in PPM (parts per million) Implemented employee suggestions Management training course certificates awarded Employee satisfaction surveys Target Increase revenue 5% Decrease costs 3% Increase income 6% 95% customer satisfaction rating 90% retentions of existing customers 10% increase in market share 10% decrease in production-to- customer time 10% decrease in waste generated per production process 5% decrease in both effluents and exhaust pollutants (PPM) 40% increase in number of employee suggestions made 20% incerase in number of employees completing management training courses 90% rating on overall employee satisfaction SCRUMPTIOUS SWEETS, INC. Corporate Balanced Scorecard Mission: Provide customers with superior-quality traditional and innovative baked goods Business Objectives Financial Customer Internal Learning & Growth Increase Revenue Lower Costs Increase Profits Increase Customer Satisfaction Improve Customer Loyalty Grow Market Share Improve Production Processes Reduce Waste on Products Produced Reduce Carbon Footprint Improve Product & Service Innovation Increase Motivation and Empowerment Improve Employee Retention Measures Sales Revenues Operating Costs Net Income Customer satisfaction surveys Number of repeat customers Number of new customers Reduce time from production to customer Units of waste per production process Factory effluents and exhaust measured in PPM (parts per million) Implemented employee suggestions Management training course certificates awarded Employee satisfaction surveys Target Increase revenue 5% Decrease costs 3% Increase income 6% 95% customer satisfaction rating 90% retentions of existing customers 10% increase in market share 10% decrease in production-to- customer time 10% decrease in waste generated per production process 5% decrease in both effluents and exhaust pollutants (PPM) 40% increase in number of employee suggestions made 20% incerase in number of employees completing management training courses 90% rating on overall employee satisfaction