For each situation, the first thing to do is to determine which behavioral style it is$,$ the second thing to do is explain why it is that behavioral style $($what was the customer doing to indicate the style$),$ and lastly explain how you would respond to that customer in order to adapt to their behavioral style. As a customer service representative for an automobile dealer, you return a phone message from Cynthia McGregor. When the phone is answered, you say, $$Good morning, may I speak with Cindy McGregor?$$ The curt response is$,$This is Cynthia McGregor. How may I help you?$$ During the conversation, Ms$.$ McGregor asks a variety of very specific questions about an automotive $$recall$.$ Even though it seems obvious that the recall does not apply to her car, she asks very detailed follow$-$up questions, such as why the recall was necessary, who was affected, and what was being done. Throughout the conversation, she is very focused on facts, times, dates, and technical aspects of the recall.