or each situation, the first thing to do is to determine which behavioral style it is

$,$

$$the second thing to do is explain why it is that behavioral style

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what was the customer doing to indicate the style

$)$

$,$

$$and lastly explain how you would respond to that customer in order to adapt to their behavioral style. you stop by the office of a director whose department provides data that you use to prepare your end$-$of$-$month reports. As you look around, you see a photograph of his family and other personal items $($e$.$g$.,$ performance awards$)$ in his office. Your coworker smiles as he makes eye contact and asks you to have a seat. You begin to state your purpose by saying, $$Thanks for taking the time to see me$,$ Mr$.$ Cohen.$$ He interrupts and says, $$Call me Lenny, please.$$