For each situation, write a buffer, opening for Refusal messages. Try to use different types of buffers (See Buffer Types on UMMoodle) for each situation.

A letter from a travel agent to a customer stating that the airline will not refund her money for the flight she missed but that her tickets are valid for one year.

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

A letter from an insurance company to a policyholder denying a claim for reimbursement for a special medical procedure that is not covered under the terms of the customers policy.

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

A letter from an electronics store stating that the customer will not be reimbursed for a malfunctioning cell phone still under warranty (the term of the warranty do not cover damages to phones that were accidentally placed in the freezer overnight).

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________