For L'OREAL:

Provide a chart depicting the process that happens in the organization. If you have difficulty you man describe an initial process and further explain the other processes.

Which process design is the company following? Explain the process briefly in terms of volume, variety, and flexibility.

o Provide an example.

o What are the advantages of the process?

Which layout is the company using? Study the layout of the organization, what type of layout is it? Do you think the layout is good and helps in free flow of work? Explain with examples.

Is the company managing their process design and facility layout according to their selected strategy (low cost / differentiation / response)

Process Mapping Symbols Process mapping symbols derived from scientific management Process mapping symbols derived from system analysis Operation (an activity that directly adds value) Beginning or end of process 10 Inspection (a check of some sort) Activity Transport (a movement of something) Input or output from the process Delay (a wait, e.g. for materials) Direction of flow Storage (deliberate storage, as opposed to a delay) Decision (exercising discretion)