For Message 11.A read the following documents and then (1) analyze the strengths and weaknesses of each sentence, and (2) revise each document so that it follows this chapters guidelines.

1. 11-6. Message 11.A: Message Strategies: Persuasive Claims and Requests for Adjustment [LO-2]

   Dear TechStar Computing:

   Im writing to you because of my disappointment with my new multimedia PC display. The display part works all right, but the audio volume is set too high and the volume knob doesnt turn it down. Its driving us crazy. The volume knob doesnt seem to be connected to anything but simply spins around. I cant believe you would put out a product like this without testing it first.

   I depend on my computer to run my small business and want to know what you are going to do about it. This reminds me of every time I buy electronic equipment from what seems like any company. Something is always wrong. I thought quality was supposed to be important, but I guess not. Anyway, I need this fixed right away. Please tell me what you want me to do.