Question: For the following problems compute (a) utilization, (b) average time a customer waits in the queue, (c) average number of customers waiting in the queue,

For the following problems compute (a) utilization, (b) average time a customer waits in the queue, (c) average number of customers waiting in the queue, (d) average number of customers in service, (e) the average time a customer spends in the system.

Problem 2. Customers arrive at a bank based on a Poisson process with hourly rate 5. There is one server in the system and the service time is exponentially distributed with mean 11 minutes.

Hint 1: The variance of a Poisson process with rate is .

Hint 2: The standard deviation of an exponential distribution with mean is

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