For the purposes of this assignment, you will develop your own Individual Service Design Project!

1. Please explain in detail the service concept (purpose of the service; please define target market and customer experience) and service specifications (performance specifications design specifications delivery specifications);

Word count: 400 words

Please create the service blueprint and customer journey map for your chosen service design. Remember: A service blueprint is a diagram that visualizes the relationships between different service components people, props (physical or digital evidence), and processes that are directly tied to touchpoints in a specific customer journey. Nielsen Norman Group, The customer's journey is the process buyers go through to become aware of, consider and evaluate, and decide to purchase a new product or service. This includes all the different touchpoints customers use to interact with a product / service.

A customer journey map is a diagram or several diagrams that depict the stages customers go through when interacting with a company.