For the Week $1$ Case Study, you will review the Walker Auto Sales and Service case on page $92$ and $93.$ Upon thorough review of the case, you will then answer the two questions regarding the case. It is not sufficient to state your opinions alone; you must be able to backup your responses by applying quality management concept and topics from the text with the case data that support your findings. Minimum response length is $5$ sentences per question. Please restate the question you are answering in your case study. See the questions below.

Drawing upon the principles of quality management and the unique nature of services addressed in Chapter $1,$ describe some of the issues that Darren must consider in achieving his vision.

Develop a list of action plans that he might consider.

Through writing this case study you will be required to demonstrate a knowledge of how to integrate quality management concepts and topics with the case data, how to conduct research, and how to properly using APA formatting guidelines.

Be as thorough as possible when writing your responses, and remember, this is an academic assignment, so no "text$-$talk," no conversational tone, and ABOVE ALL OTHER THINGS... don't plagiarize!! Lastly, spell$-$check and proofread your work! Failure to follow these steps will negatively impact your grade.