or the Week $2$ Case Study, you will review the Rosie's Pizzeria case on page $146$ and $147.$ Upon thorough review of the case, you will then answer questions $1$ and $2$ regarding the case. It is not sufficient to state your opinions alone; you must be able to backup your responses by applying quality management concepts and topics from the text with the case data that support your findings. Minimum response length is $5$ sentences per question. Please restate the question you are answering in your case study. See the questions below.

What were the customers actually saying in the four responses given in this case? Translate them into customer requirements using actionable business language.

In addition to your responses to question $1,$ the voice of the customer process identified the following customer requirements: food and drinks at their proper temperature, fresh food, meeting the unique needs of adult guests as well as families, exceeding service expectations, an easy to read and understand menu, and caring staff. Suggest how these customer requirements can be translated into production and service delivery processes and activities.