For this assignment, create a scenario in which you are responding to an irate customer either by phone, in$-$person, or via a text message. The upset $$customer$$ claims that the item they purchased from you is of inferior quality and not what they expected for what they paid. Have a friend or family member play along and have them assume the role of the dissatisfied customer. Describe the simulated exchange, how you handled the situation, its eventual outcome, and lessons learned from the experience on how to improve customer service.