Imagine that you are a senior software developer at the imaginary company, Swift Coding Enterprises. The company
Question:
Imagine that you are a senior software developer at the imaginary company, Swift Coding Enterprises. The company has been fortunate during the pandemic: the software you make is still in high demand, and your jobs are such that all employees can do their work from home. In fact, you’ve been so productive that most of you want to work from home permanently, and many of your colleagues have moved to more comfortable neighbourhoods that are farther from the company’s offices. However, during your last team meeting over Zoom, a random user from outside the company joined the meeting, shared some obscene images on their screen, and wrote some hateful messages in the chat before your manager, David Guillory (he/him) ended the meeting early and abruptly. Because of this event, David has decided that Zoom and other video-chat options (such as Google Meet) are insecure. He has sent a team email announcing that for security reasons, there will be no further virtual meetings and requesting that everyone on the team commute to the physical office twice weekly to continue your regular meetings. You and your team have discussed the situation privately, and you don’t want to commute in person for many reasons, such as: - Your team’s output (e.g. code, documentation) has been the same as when you met in-person. - Some members of your team now live over an hour away from the office, and commuting back and forth means they’ll “lose” two or more hours in transit. - Some members of your team live with others who are vulnerable to COVID despite current vaccination status (or are themselves vulnerable), and they are concerned about in-person contact. - Most of your team members like the fact that, during virtual meetings, they can keep their cameras off and work simultaneously on something else. You’ve also identified the security lapse that probably led to the Zoom-bombing: David has been using his personal default Zoom room for every meeting. Because your company allows you to use your (paid) work Zoom accounts for personal reasons, David has been using the same Zoom room for virtual gatherings of family and friends, and he has posted the room link several times to his (public) social media for various personal events. Anyone online could have found and tried the link. You and your team would like to be able keep using your work Zoom accounts for personal reasons, so you’d like to explain to David how to increase Zoom meeting Routine Persuasive Message Guidelines CMN 300 F2021 page 3 of 6 security with practices such as creating a unique room for each meeting, using the waiting room function, and/or not posting Zoom links to public accounts. Because you’re the team lead, it’s up to you to email David and convince him to continue meeting virtually, not in-person, with improved security practices. TIP: You may make up any reasonable information you need (for example, a colleague’s name) as long as it doesn’t contradict the assignment guidelines. By “reasonable,” your instructor means that the information you include might happen in reality and doesn’t substantially change the assignment. For example, it would not be “reasonable” to tell David that your team can’t make it to in-person meetings because you’re all locked in your houses and can’t leave. Your email should follow the best practices for business emails that you’ve learned about in your readings/resources. You must include an email signature block and a subject line.