For this assignment you will create a job posting for your company for the job that you created an analysis and description. The purpose of this assignment is to understand the skill of posting a job, but to also develop the skill of aligning your job postings to the overall strategy and values of your company.

Company created: "The Elite" Job Description

Customer Service Representatives role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. Position is also directly responsible for meeting and/or exceeding sales, individual call quality and various related department goals.

The Elite Job Analysis

Job title: Customer Service Representative

Department: Operations

Reports to: Position reports to Supervisor Contact Center

Basic functions and scope of the job: The Customer Service Representatives role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. Position is also directly responsible for meeting and/or exceeding sales, individual call quality and various related department goals

Work performed: Answers inbound calls from customers, quickly assesses customer needs and proactively provides solutions. Provides superior customer service while handling inbound calls for order placement and product inquiry. Documents details of customer interaction into system while on the phone. Drives repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers. Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier. Completes assignments accurately despite a large workload.

Assignment:

Outline your approach to recruiting, at least two different places that you will post to/recruit from (outside of an internal job posting) , and a justification as to why you chose those methods.