Consider the application of performance metrics in all types of industries (manufacturing, service, education, healthcare, government, etc.). Using either your personal experiences or publications (e.g., peer-reviewed articles, magazine stories, or newspaper accounts), create one post that illustrates the effective use of performance metrics or that illustrates the ineffective use of performance metrics. In each case, suggest why you think that the effort succeeded or failed.

Answer rating: 100% (QA)

Metrics are being used to promote changes and assist firms in focusing their employees and resources ... View the full answer