FOR YOUR DISCUSSION

Directions

Enter your response after each question or statement.

1. Identify at least five e-mail netiquette rules to follow.
2. Discuss the impact of systems knowledge related to mail operations on a company.
3. List the steps, in sequence, for processing traditional incoming mail.
4. Identify the four steps in preparing traditional outgoing mail.
5. Use two to three sentences to describe the basic classes of domestic mail.
6. Distinguish among the following: Certificate of Mailing and Certified Mail; Delivery Confirmation and Return Receipt; Delivery Confirmation and Signature Confirmation.
7. What are three special situations you might encounter in handling outgoing mail that would require your attention?
8. Using two to three sentences for each, describe the office technology related to the mail function that was presented in this chapter.
9. Describe at least five tips for making the copying process efficient and economical.
10. What traditional incoming mail would you consider to be urgent?