For your portfolio, you will create and design four chapters of a hospitality leadership guidebook based on each course of the Hospitality Leadership program. The purpose of the guidebook is to assist hospitality organization managers to become more effective leaders. You will use the Mahara website to display your portfolio in the form of a blog.

Empowered employees can turn a satisfied guest into a wowed guest, who then returns as a loyal customer. As a hospitality manager, your role is not only to train but also to motivate employees to provide the best guest experience.

Portfolio Project Description:

1. Describe the five levels of needs employees possess that drive their behaviors: economic, social, recognition, growth, and achievement. Provide 1-2 sentences in your own words to explain each of the levels.

2. Choose one of the options below:

A- Develop and describe a staff motivation (incentive) scheme aimed at employee retention.

- Specify at least 3 financial and 3 nonfinancial incentives.

- For each incentive, specify the list of conditions upon which the employees could be entitled for the incentives.

- Specify the period(s) of time when the incentives are to be applied (e.g. at the end of the shift, monthly, at the end of the year, etc.).

- Provide an example case.

B- Develop and describe a staff recognition program.

- Specify at least 3 financial and 3 nonfinancial rewards.

- For each reward, specify the accomplishments/achievements that are to be recognized.

- Specify the period(s) of time when the rewards are to be given (e.g. at the end of the shift, monthly, at the end of the year, etc.).

- Provide an example case.

You can use the table below as an example of how to structure your program:

Form	Definition	Criteria	Period	Example
Financial	Reward	5 years of service No misconducts	Once in 5 years	An employee is rewarded with a $300 voucher for five-year service
Nonfinancial	Incentive	Handling an incident with a guest	Whenever it occurs	Official appreciation letter from the hotel manager given to employee and filed with employee record