FORMATIVE ASSESSMENT $2[100$ MARKS$]$

Read the excerpt below and answer ALL question that follow

The quality of nursing services is very important to improve so that hospital services also increase community satisfaction.

The number of problems that exist in organizations within health agencies that make the quality of health services unable to

develop, one of which is increasing the ability and knowledge of its human resources. Improving the quality of nursing care

can be through programs from external and internal nurses, it is very important to foster motivation and caring from nurses.

It is necessary to intervene for medical personnel in improving the quality of service and employee performance, one of

which is by using knowledge management. Knowledge management is one method that can be applied in improving the

understanding, quality, quantity, responsibility and ability of health workers. Knowledge management is a process to seek,

find and share knowledge $($skills$,$ skills, experiences and networks$)$ possessed by individuals in an organization to their

organizations and other individuals within the organization. Assume you are the information technology $($IT$)$ consultant at

HealthWorks, a healthcare facility in KZN$.$ Complete the tasks below in understanding how knowledge management can be

implemented at HealthWorks.

QUESTION $2(25$ Marks$)$

Analyse and report on the knowledge management strategies that HealthWorks should implement to be successful. Provide in$-$text referencing